Frequently Asked Questions
Everything you need to know about shopping with ALDO
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Returns can be made via mail or at any ALDO store location with your original receipt.
Does ALDO offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find the right shoe size?
We provide a comprehensive size guide on each product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in select regions.
Are your products covered by a warranty?
ALDO products are guaranteed against manufacturing defects for 6 months from the date of purchase. This excludes normal wear and tear or accidental damage.